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Cancellation, Return & Exchange Policy

Return Policy

Product will be replaced if found damaged on arrival or not as described on our website within 7 days.

Order Cancellation

Orders can only be cancelled before they are packaged for shipping.

You can cancel your order by emailing us at info@southportretail.com. You can also give us a call at 1800119777 (TOLL FREE) or Whatsapp us at 9811364451.

Customer should contact their issuer bank if the order cancelled was placed on EMI. Any interest or Closure fees assessed on EMI cancellation will not be borne by South Port Retail or the brand

Damaged or product not as described on our website

Mobiles, Tablets and Wearables

Report the issue within 24 hours of delivery with clear images of the product and its outer and inner packaging with invoice.

Replacement or refund will be subject to the result of due investigation conducted through the logistics partners.

Product will be re-shipped to you subject to authenticity of your claim and its availability, within 10 working days of approval of your claim.

In case of non-availability of the product, refund will be initiated within 10 working days of approval of your claim for damage.

It may take up to 7 days for the refund credit to reflect in your account after initiated by South Port Retail.

Incident will not qualify for a replacement or refund if it is established that the product was damaged post-delivery to the customer. In such cases customer will be informed by South Port Retail or the brand about the investigation results within 10 working days.

Defective Samsung Product received

Mobiles, Tablets and Wearables

In case the product is not working upon box opening or within 14 Days from the date of Phone Activation, visit Samsung Authorized Service Centre with the product, in original brand box, all inbox accessories and invoice.

The Samsung service Centre will check the product to your satisfaction. Post assessment, the product may be certified as DOA (Dead on Arrival) in compliance with Samsung's DOA terms* and warranty policy.

If the product is certified by the Service Centre as DOA, replacement will be re-shipped to Customer subject to product availability within 10 working days of certifying DOA.

In case of stock unavailability of the product, a refund will be initiated within 10 working days of certifying the DOA. It may take up to 7 days for refund credit to reflect into your account after the refund is initiated by South Port Retail

Additional Terms

Only functional defects will be covered.

Network/Software related defects not covered.

Box, Handset and all original accessories should be available.

No sign of damage, tampering, water log or user defects.

Feature related problem not covered which are not in Specifications.

Defect must be re-produced in Service Center.

DOA shall be not applicable for any defect in accessory.

Product not delivered as per delivery confirmation message

Report the issue to us within 24hrs of delivery confirmation message. You can do so by emailing us at support@southport.in. You can also give us a call at 1800119777 (TOLL FREE) or Whatsapp us at 9811364451.