FAQ's
Are you selling genuine products?
Yes definitely. South Port is an authorised brand partner of top brands in India. The company is an exclusive and premium partner of Samsung India Electronics. All the products purchased from South Port Retail are 100% genuine & authentic products which come with brand warranty and tax paid invoices.
Incase I receive a different item, what will be done?
Your orders are processed with utmost concern so that wrong products are not shipped in first place. We have a zero tolerance system for such things. So every order is passed from a 3-level check to avoid such experiences. In case you receive any such product which is not ordered by you, you may write to us for assistance and we will resolve the issue on priority.
I have ordered the item by mistake, now what?
Not a problem. Please don't open the seals of the product. Apply for a cancellation or return request by writing to us at support@southport.in If the order has not been dispatched, call us or WhatsApp at +91-9899740474 and we will try to cancel it asap.
Do you ship internationally ?
Unfortunately, we do not ship internationally at the moment. However, we are in the process of starting overseas delivery soon.
Who should I contact if I have questions ?
You can get in touch with our team anytime between 11:00 AM to 9:00 PM, Monday to Saturday.
Call or WhatsApp at +91-9899740474
Write to us at support@southport.in
We usually respond to calls & chat queries with in a few minutes and emails with in 24 hours.
For any help needed storewide, you can also chat with us from the chat handle available on the right hand side below corner.
How can I cancel or modify an order ?
All online and offline purchases made from us are final. Exchange and return is an option only if the items are new, sealed, unused, intact with all tags and in resalable condition.
However, we will cooperate with our best efforts to assist you in case of any sincere ordering errors made which may require any modifications but mostly before the item has been dispatched. Once the product is shipped and delivered, exchanges are permitted only if there is a fulfilment error or a manufacturing defect in the product with in the return period. But even after that there is valid manufacturer warranty support.
How can I return a product ?
Refunds are only processed based on fulfillment errors, such as incorrectly shipped items or missing items. If you’d like to return your purchase, drop us an email on support@southpor.in or call us on +91-9899740474 between 11:00 AM and 9:00 PM.
Damaged item received?
Our packaging department makes sure that items are dispatched in best possible cover and protection so damages don't occur in transit. Still in any worst case scenario if the item received is damaged or lost, you are always advised not to receive the package if the packing looks damaged or seals looks tampered. If the package is ok then be assured the content inside cannot get damage as we use proper packing techniques. If you receive tampered box, you can do so but only at your own risk, please make sure to mention the condition of the box while signing on the proof of delivery. You can anytime contact us back for assistance.
I have broken the product accidently while unboxing or while using, is exchange possible?
Item broken by the customer in any case will not be considered. Item damaged by buyer due to misuse or improper unboxing is not covered.
Product received in tampered packaging. Should I receive?
Our products are sealed from inside out. Product company seal, package seals, outer box seal and outer tamperproof polybag seals. If any of the seals is broken or tampered with, please recheck the contents before accepting the package. You are always advised not to receive the package if the packing looks damaged or seals looks tampered. If the package is ok then be assured the content inside cannot get damage as we use proper packing techniques. If you receive tampered box, you can do so but only at your own risk, please make sure to mention the condition of the box while signing on the proof of delivery. You can anytime contact us back for assistance.
How long does it take to get my package ?
It depends on the delivery speed you have selected or we have offered on the product. It also depends on the serviceability in your location pin code. Usually we deliver all packages with in 2 working days but sometimes it takes up to 7 days. Any local disturbances in your area may lead to delays in shipments but we will always keep in touch and you will be well informed for any such unforeseen delays. South Port offers delivery speeds of same day, 1 day, 2 day, 3-5 days and 5-7 days depending upon pincode locations and special requests. By default we use priority shipping by Bluedart as our main partner, if the service is limited, then other partners are considered like Ecom Express, Delhivery, DTDC, XpressBees, Ekart and Amazon
What is the warranty support ?
Respective brands provide warranty for each of their products. There is different period of warrant offered by different brands on different items and they are mentioned separately on product pages. No exclusive warranty is provided by South Port or the website for any product sold by us. For warranty support, please check the warranty link on bottom of the homepage.