Authenticity

100% brand official products

South Port is an authorised brand partner of premium brands like Samsung & Apple. The company has exclusive stock and reselling partner rights with select top level brands for mobile category business in India.

Most accessories unavailable at stores are listed with you. How?

South Port is the largest stocking partner of branded original accessories in India. We are the last place where you can find the stocks of your favourite products. So mostly will never run out unless product is too old. We self stock accessories and are always ready to ship. All the products sold on our website are 100% genuine & authentically sourced from authorised brand channels and they are supplied to you with proper packing, care, manufacturer warranty and tax invoice. This is the most legit business you may ever find online for mobile accessory products.

Contact for questions about product or service?

You can get in touch with our team anytime between 11:00 AM to 9:00 PM, Monday to Saturday. You can chat with us, call us at +91-9899740474 or write to us at support@southport.in.

Warranty

What is the Warranty Policy

Warranty is as per manufacturer norms. All brand provide warranty for each of their products only from their authorised service centers which are easily locatable all over the country. You can locate any brand's service center by calling their respective customer service cell.

Call Samsung 1800-40-7267864

For the full Samsung warranty policy, please click here.

Please note that the warranty on Samsung products is valid only in India except for their Notebooks which carry international warranty (under limited period offer). There are different periods of warrant offered for different types of items and they are mentioned separately on each of the product pages.

Apple provides standard warranty for accessories and international warranty on all their devices.

Call Apple 80-4045-5150, 800-100-9009

For any warranty related queries, you can chat with us, call us at +91-9899740474 or write to us at support@southport.in.

Shipping

100% secured and traceable packages

We ship only through trusted courier partners. We primarily prefer using express shipping methods for all the orders unless & otherwise stated or in case of any specific shipping constraint.

Shipping Battery & Powerbanks

Powerbanks, battery packs and stand alone battery items cannot be shipped in express mode. Only standard surface shipping is possible due to allowed rules for transport of lithium content. Estimated delivery times shown will not apply to these products and they may take up to +4 days at times depending on your location.

Shipping courier partners

We ship using Bluedart, Delhivery, XpressBees, Ecom Express, Amazon, Ekart, DTDC, Trackon & Professional.

Hyper local shipping

Same day urgent delivery is available in Delhi/NCR using Porter, Pidge, WeFast, Shadow Fax & Dunzo on charge basis.

Shipping cost

We provide free shipping on all orders which are valued over Rs.1000. It is our continuous endevour to provide you the best services which are at par to the ecommerce industry standards. So we imply a small operational delivery charge of Rs. 100 to the orders if they are under Rs.1000 cart values.

Dispatch time

We dispatch orders mostly in 24 hours of placing. We opt the best and fastest serving couriers available for your pincode. Ship speeds depend on location pin codes across India.

Express, Delhi & NCR: 1-2 days, Other metro cities: 1-3 days

Standard, All major cities: 3-5 days, Others: 5-7 days

Surface, Urban: 4-7 days, Rural: 7-12 days

Any local disturbances in your area, road blocks, entry barriers, levels of security, political movement, social issues & natural calamities may lead to delays in shipments. We always help and assist you in case of any such issues once informed.

Track order

To track your order, please click here.

Enter the details like Order ID, Email ID, Phone Number or Tracking Number etc to track your order status. Alternatively, you can login to your SouthPort account and check the status of the order from there. Once your order ships, you will receive a shipping notification that includes tracking information on your email ID, mobile SMS and WhatsApp.

International shipping

Unfortunately, we do not ship internationally at the moment. However, we are in the process of starting overseas delivery soon.

For any more queries about shipping and delivery, you can chat with us, call us at +91-9899740474 or write to us at support@southport.in.

Payments

Trusted Payment Methods

Payment Logos

What are the modes of payment?

You can make payments using almost all types of prepaid methods like

Credit/Debit Card
EMI
Net Banking
PayTM
PayPal
UPI
Google Pay
Amazon Pay
PhonePe
Wallets
Pay Later
Simpl

Returns

Return & exchange period

We accept returns and exchanges with in 7 days of order delivery provided the product is ours, sealed, not used and is in restockable condition. By restockable we mean the packing is not damaged and the seal of the product is not opened at all so it can be resold. All our products are 100% original so we cannot accept returns for items which have been opened Open items originality can be compromised. This is the core value of our business for which the customer is trusting us. Sorry but we value our customer's trust more than anything and cannot subside that in any case.

Defective items

We sell only genuine and branded products, returns and are absolutely not possible once package has been opened for reasons other than manufacturing defects. For manufacturing defects, our team can assist you to avail brand warranty replacement up till 7 days.

Damaged items

Return of damaged items is not allowed. We always ship the products with utmose care, packing and safety so they will deliver to you without problems. Any issues related to damages will be considered as post purchase use cases. Please unbox the items carefully. Branded items pass through rigourous levels of quality checks before they are even packed so they don't come damaged in box.

Incompatible items

We pre inspect all customer order before shipping so there is literally no chance of compatibility errors from our end. You can always be sure about its usability with your device as per your disclosed model while placing the order. Such errors won't arise while shopping with us. Always provide your correct device details so that any last minute surprises can be avoided. We do not accept returns due to incompatibility issues if item has been opened.

Different items

If there is a different item shipped from our side, we can assit you with a resolution only after a successful verification of the raised issue with our facility and internal system. The package passes through multiple check points before it is shipped to you. So such errors are very much not possible. To ensure you the best shopping experience, our team always connects with you, confirms device models before shipping. Wherever we suspect anything wrong, a potential error in selection or possibility of fraudulent order, we hold the package untill a personal contact can be established with you either by email or call.

Our Cancellation Policy

For cancellation of items from southport.in, please click here.

Our Return Policy

For return of items from southport.in, please click here.

For any more queries about returns & exchanges, you can chat with us, call us at +91-9899740474 or write to us at support@southport.in.

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