- Product Description
- What is Unboxed
- Brand Authenticity
Condition & Warranty
- Unboxed, New & Unused
- All original unused in box accessories intact
- Upto 1 year manufacturer warranty from date of purchase
- Warranty from Samsung India Service Centers
Imported & Marketed By
Samsung India Electronics Pvt. Ltd.
having its Corporate Office at:
6th Floor, DLF Centre, Sansad Marg,
New Delhi - 110001
Country of Origin
India, Vietnam, China, Korea
*Country of origin shall be as mentioned on the Product
Unboxed means a product that has already been opened up!
These are products which were opened and returned to the company unused and untouch. They are not used or sold. They are neither damaged nor defective and never ever repaired. The reason of return could be anything except a damage/defect. These devices come with original box, accessories and manufacturer warranty. Where as a refurbished product is something that has been previously used, may be damaged and re-assembled from different parts derived from similar products to get it in a position that it still works as per norms. Refurbished products are called by many names like renewed, but clearly they were used by the customers, returned due to defect/damage and repaired by the company to work as a new product and are of-course cheaper alternatives.
Are all unboxed items sold by different websites online the same?
No. They are not. Every website has their own set of rules and ethics. Every unboxed available online cannot be compared with ours simply on the basis of price. A lot of things matter which have to be taken into consideration as to why the product was unboxed. That cannot be same for everyone. 90% of the websites online sell customer used second hand items and refurbished products branded under the title of unboxed which is not right. There are very few honest companies out there which keep you completely informed about your purchase. One such name is South Port.
How is South Port unboxed category unique?
South Port's unboxed category of items are strictly 100% new and untouch units. There are very limited units only and these are from our warehouse only. We do not source anything from secondary market and strictly do not sell anything used. It is against our policy. We are an official partner of Samsung and are in business of selling new products only. Second hand selling is not our business.
What about customer satisfaction?
We have tight quality check standards in place for all unboxed items and our engineers make sure the product is perfect for sale. We do not send any unboxed item to any customer without proper information and purchase satisfaction. Our Unboxed is not refurbished.
Why are they been unboxed?
Our unboxed products are never-been-used items whose box seal was opened or broken. These items have never been sold and they never left our facility. It may have been opened up for any of the following reasons
- Internal quality testing
- Auditing of stocks health.
- Fragile seal spoiled during shipping/transit
- Seal break during stock handling
- Received in same condition from the company
- Web video reviewing
- Internal test & training purposes of staff
- In-store or online demonstration to corporates but never manhandled or displayed.
- Unsold products of the customers who changed their mind immediately on their purchase when strictly the item doesn't leaves our store
- Someone wanted to upgrade to a different model instantly at the time of purchase just after opening the product.
Wrong product opened by mistake by a sales personnel at our store.
Whatever the case may be, we do make a clear mention before selling it to you.
Do they work well?
All these types of products work just like brand-new. The only difference remains is that the sealed box was opened by someone else except you and nothing else changes. We maintain the highest levels of quality check standards in the industry today and you can rely on our unboxed items eyes closed.
What about the warranty?
The warranty remains same, you have to claim warranty as usual from the service centers only. Everything remains same and all the processes of getting the service also remains same just like buying a new product from a Samsung store.
What is the warranty period we get on these products?
Warranty is mantioned on each of the products. Some have full 1 year manufacturer warranty and some have remaining manufacturer warranty or no warranty.
What is remaining manufacturer warranty?
If a product has been mentioned as coming with remaining manufacturer warranty, it means you will get the warranty from the date of first activation of the product as per the data of official company servers. So whatever balance warranty remains till the expiration of the original warranty, you will get that. For example if a mobile phone has been activated on 01-01-2022, then the warranty will be valid till 31-12-2022.
How do I get to know the remaining warranty on a product today?
You have to open a Chat with one of our available executives online. You can also WhatsApp us and our team will provide the exact information as on date.
100% original products
South Port is an authorised brand partner of major premium brands like Samsung, Apple in India. The company only retails flagship products under exclusive partnership rights only with select top level brands for mobile category business.
How some accessories not available anywhere else are listed with you?
South Port is the largest stocking partner of branded original accessories in India, so we are the last place where the stocks will ever run out. We stock accessories ourselves and always in ready stock for immediate shipment.
All the products sold on South Port are 100% genuine & authentic which are sourced only from authorised brand channels in India and they are supplied to you with proper brand warranty and GST invoices.
Who should I contact if I have any questions about your product or service?
You can get in touch with our team anytime between 11:00 AM to 9:00 PM, Monday to Saturday. You can WhatsApp us at +91-9899740474 or Call TOLL FREE 1800119777 or Write to us at email@example.com
We usually respond to calls & chat queries with in minutes and most emails with in working 12 hours.
What is the Warranty Policy
Warranty is as per manufacturer norms.
Brand like Samsung & Apple provide warranty for each of their product only from their authorised care centers which are located all over the country. You can locate a brand's service center by calling their customer service
For the full Samsung warranty policy, please click here.
Please note that the warranty on Samsung products is valid only in India except for their Notebooks which carry international warranty (under limited period offer). There are different periods of warrant offered for different types of items and they are mentioned separately on each of the product pages.
Apple provides standard warranty for accessories and international warranty on all their devices.
Apple 80-4045-5150, 800-100-9009
100% secured and traceable packages
We ship only through worldwide trusted courier partners using express shipping methods as standard for all the orders unless & otherwise stated or in case of any specific shipping constraint for any type of product.
Our courier partners
Bluedart, Delhivery, XpressBees, Ecom Express, Amazon, Ekart, DTDC, Professional, Pidge, WeFast & Dunzo.
What is the shipping cost?
We provide Free Shipping on all orders which are valued Rs.1000 & above. Its our continuous endevour to provide you the best services which are at par to the ecommerce industry standards. So we imply a small operational delivery charge of Rs. 100 to the orders if they are below Rs. 1000 cart value. We apply this charge to keep going with our top standards of shipping which we do not want to compromise.
How much time it takes to get the order delivered?
We ship orders mostly in 24 hours of receiving them. We opt the best and fastest serving couriers for your order.
Ship Speed (depending on location pin codes across India)
- Tier 1 - 1-3 Days
- Tier 2 - 3-6 Days
- Tier 3 - 6-9 Days
- Remote/Rural - 9-12 Days
Any local disturbances in your area may lead to delays in shipments but we will always keep in touch and you will be well informed for any such unforeseen delays beforehand.
How do I track my order?
To track your order, please click here.
Enter the details like Order ID, Email ID, Phone Number or Tracking Number etc to track your order status. Alternatively, you can login to your SouthPort account and check the status of the order from there. Once your order ships, you will receive a shipping notification that includes tracking information on your email ID, mobile SMS and WhatsApp.
Do you ship internationally ?
Unfortunately, we do not ship internationally at the moment. However, we are in the process of starting overseas delivery soon.
Trusted Payment Methods
What are the modes of payment?
You can make payments using almost all types of prepaid methods like
- Credit/Debit Card
- Net Banking
- Google Pay
- Amazon Pay
- Pay Later
Cash on Delivery
We have started to accept COD orders only for certain permissible values depending upon your pincode allowance & servicability of the service provider. This is done at sole descretion of the courier and you will be informed immediately after placement of order if any changes are observed in your location related to order limits or services. If COD is not servicable then the order will be converted to prepaid and you will be informed. We will ask you to make full payment in that case.
COD applicable limits
We offer COD for orders up to ₹10,000. We charge a shipping fee of ₹199 on all COD orders. This fee amount you have to make advance before shipment of the order. This is being done to weed out non serious buyers and to make it a safer place to shop for all our customers.
What are COD charges?
We apply ₹199 COD fee to all cash on delivery orders over and above the cost of the item and the fee amount is payable in advance. Once we receive the COD fee from your end, we dispatch the item at purchase price which is then payable on delivery to the delivery partner.
We accept returns with 7 days of the order delivery provided the product is not used and is in restockable condition. By restockable we mean that the seal of the product is expected not to be opened at all. All our products are 100% original so we cannot accept returns for item which are even slighly opened because their originality can be compromised and that's what our customer is trusting us for. We value our customer's trust on us more than anything.
100% Assured Product Compatibility Checks
As we sell only genuine branded products, exchanges and refunds are absolutely not possible after opening the packaging for reasons other than manufacturing defects. Please purchase only after carefully checking the model name and compatibility with your device in case of accessory purchases which is found at the end of product description. To ensure you the best shopping experience on our website, our team will personally confirm the orders and compatibility with you once before dispatching.
Our Cancellation Policy
For cancellation of items from southport.in, please click here.
Our Return Policy
For return of items from southport.in, please click here.