Samsung Galaxy S21 5G (Unboxed)

Unboxed means a product that has already been opened up!

These are products which were opened and returned to the company unused and untouch. They are not used or sold. They are neither damaged nor defective and never ever repaired. The reason of return could be anything except a damage/defect. These devices come with original box, accessories and manufacturer warranty. Where as a refurbished product is something that has been previously used, may be damaged and re-assembled from different parts derived from similar products to get it in a position that it still works as per norms. Refurbished products are called by many names like renewed, but clearly they were used by the customers, returned due to defect/damage and repaired by the company to work as a new product and are of-course cheaper alternatives.

Are all unboxed items sold by different websites online the same?

No. They are not. Every website has their own set of rules and ethics. Every unboxed available online cannot be compared with ours simply on the basis of price. A lot of things matter which have to be taken into consideration as to why the product was unboxed. That cannot be same for everyone. 90% of the websites online sell customer used second hand items and refurbished products branded under the title of unboxed which is not right. There are very few honest companies out there which keep you completely informed about your purchase. One such name is South Port.

How is South Port unboxed category unique?

South Port's unboxed category of items are strictly 100% new and untouch units. There are very limited units only and these are from our warehouse only. We do not source anything from secondary market and strictly do not sell anything used. It is against our policy. We are an official partner of Samsung and are in business of selling new products only. Second hand selling is not our business.

What about customer satisfaction?

We have tight quality check standards in place for all unboxed items and our engineers make sure the product is perfect for sale. We do not send any unboxed item to any customer without proper information and purchase satisfaction. Our Unboxed is not refurbished.

Why are they been unboxed?

Our unboxed products are never-been-used items whose box seal was opened or broken. These items have never been sold and they never left our facility. It may have been opened up for any of the following reasons

• Internal quality testing
• Auditing of stocks health.
• Fragile seal spoiled during shipping/transit
• Seal break during stock handling
• Received in same condition from the company
• Web video reviewing
• Internal test & training purposes of staff
• In-store or online demonstration to corporates but never manhandled or displayed.
• Unsold products of the customers who changed their mind immediately on their purchase when strictly the item doesn't leaves our store
• Someone wanted to upgrade to a different model instantly at the time of purchase just after opening the product.

• Wrong product opened by mistake by a sales personnel at our store.

Whatever the case may be, we do make a clear mention before selling it to you.

Do they work well?

All these types of products work just like brand-new. The only difference remains is that the sealed box was opened by someone else except you and nothing else changes. We maintain the highest levels of quality check standards in the industry today and you can rely on our unboxed items eyes closed.

What about the warranty?

The warranty remains same, you have to claim warranty as usual from the service centers only. Everything remains same and all the processes of getting the service also remains same just like buying a new product from a Samsung store.

What is the warranty period we get on these products?

Warranty is mantioned on each of the products. Some have full 1 year manufacturer warranty and some have remaining manufacturer warranty or no warranty.

What is remaining manufacturer warranty?

If a product has been mentioned as coming with remaining manufacturer warranty, it means you will get the warranty from the date of first activation of the product as per the data of official company servers. So whatever balance warranty remains till the expiration of the original warranty, you will get that. For example if a mobile phone has been activated on 01-01-2022, then the warranty will be valid till 31-12-2022.

How do I get to know the remaining warranty on a product today?

You have to open a Chat with one of our available executives online. You can also WhatsApp us and our team will provide the exact information as on date.

100% original products

South Port is an authorised brand partner of Samsung India. The company is a flagship store partner and also an exclusive partner of Samsung India Electronics for mobile business and accessories.

How some accessories not available even on Samsung stores are listed with you?

South Port being the largest stocking partner of Samsung accessories in India. We stock accessories ourselves at our own cost. So there is likely a better chance of the product still in stock with us till the last of it gets sold anywhere.

All the products sold on South Port are 100% genuine & authentic which are sourced only from Samsung India authorised sales channels and they are supplied to you with proper brand warranty and GST invoices. We do not import anything ourselves.

PS: No grey stocks here. You will only receive products marketed officialy by Samsung India Electronics and meant for sale in the Indian subcontinent.

Who should I contact if I have any questions about products or your services?

Enter the details like Order ID, Email ID, Phone Number or Tracking Number etc to track your order status.

Alternatively, you can login to your SouthPort account and check the status of the order from there. Once your order ships, you will receive a shipping notification that includes tracking information on your email ID, mobile SMS and WhatsApp. You can track your shipment through that also or you may also contact the carrier using that information.

Do you ship internationally ?

Unfortunately, we do not ship internationally at the moment. However, we are in the process of starting overseas delivery soon.

Do you provide COD?

We usually do not offer cash on delivery as standard option on our website. You can make payments using almost all types of prepaid methods like Credit/Debit Card, EMI, Net Banking, PayTM, PayPal, UPI, Google Pay, Amazon Pay, PhonePe, Wallets & Pay Later. But if you do not have any prepaid method to carry out the transaction, then we can provide you with partial COD option on request. In this you make a partial small payment while placing the order as advance and the balance payment you make to the delivery partner as COD. This is done to weed out non serious buyers. Contact us to opt for this option.

We accept returns with 7 days of the order delivery provided the product is not used and is in restockable condition. By restockable we mean that the seal of the product is expected not to be opened at all. All our products are 100% original so we cannot accept returns for item which are even slighly opened because their originality can be compromised and that's what our customer is trusting us for. We value our customer's trust on us more than anything.

100% Assured Product Compatibility Checks

As genuine Samsung products, exchanges and refunds are absolutely not possible after opening the packaging for reasons other than manufacturing defects. Please purchase only after carefully checking the model name and compatibility with your device in case of accessory purchases which is found at the end of product description. To ensure you the best shopping experience on our website, our team will personally confirm the orders and compatibility with you once before dispatching.

Our Cancellation Policy

For cancellation of items from southport.in, please click here.

Our Return Policy

For return of items from southport.in, please click here.