Return policy for regular priced products
Orders are returnable if they are incorrect. An “incorrect” item means the item delivered is not what you ordered (i.e. the model or colour is different from what is indicated on the order confirmation or there are missing items or parts inside the packaging). For return of “incorrect” model or colour which can be visually inspected on the label of the item, returns must remain sealed in its original packaging. Once the seal is broken, it will not be accepted. “Incorrect” orders may only be returned if you arrange the returns request within 7 days starting from the date of delivery.
If you discover any external cosmetic damage (such as scratch, dent, stain or crack) on the item, it may only be returned if you arrange the returns request within 24 hours from the time of delivery.
Items with functional defects may only be returned if you arrange the returns request within 7 days starting from the date of delivery.
If you change your mind and decide to return the item(s), you may arrange for a return within 7 days from the date of delivery and subject to the item(s) being unopened and sealed in its original packaging. Returns shall be rejected if box is opened and/or seal is broken. This return option is strictly only applicable for Smartphones, Tablets, Watches, Galaxy Buds and Mobile Accessories.
Returned items must meet the following requirements
- The returns request must be submitted within the above stated number of days from the date of delivery:
- 7 days for functional defects;
- within 24 hours from the time of delivery for external cosmetic damage; or
- within 7 days for change of mind should you wish to return Smartphones, Tablets, Watches, Galaxy Buds and Mobile Accessories only.
- You must provide proof of purchase with delivery order receipt and order/invoice number at the point of submitting your returns request with our CS agent and also at the point of collection to our appointed courier company (as arranged by us after you make a returns request).
- The item must be shipped back to us via our appointed courier company.
- Item must be in brand new condition and returned in its original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it. All packaging must be unmarked and not defaced in any manner.
- Item must be returned in the original delivery box (or with suitable packaging) to protect the product from damage during return delivery.
We reserve the right to reject any return or refund requests that we deem invalid, unreasonable or unjustified and for any other reason whatsoever at our sole discretion.
Refund policy for discounted or sale products
If you wish to return a package product that has been purchased at a discounted price during the promotion period of southport.in or a particular brand, all the products in the package must be returned together at once to get a refund of the payment. If a product in the discount package purchased by the customer is not returned, you will be refunded the cost of the package items minus the full value of the discounted price of the package items according to the retail price of southport.in or the brand at the time of purchase by the customer.
The following reasons for returning an item due to change of mind are not valid :
- If the product(including components) is damaged after opening due to the consumer's responsibility (damage, flooding, etc.)
- For custom-ordered products(e.g., stamping your name on the product surface)
- If personal hygiene items (earphones, Bluetooth headsets, wired headsets, headphones, etc.) are unpacked
Damaged or product not as described on our website - Mobiles, Tablets and Wearables
Report the issue within 24 hours of delivery with clear images of the product and its outer and inner packaging with invoice.
Replacement or refund will be subject to the result of due investigation conducted through the logistics partners.
Product will be re-shipped to you subject to authenticity of your claim and its availability, within 10 working days of approval of your claim.
In case of non-availability of the product, refund will be initiated within 10 working days of approval of your claim for damage.
It may take up to 7 days for the refund credit to reflect in your account after initiated by South Port Retail.
Incident will not qualify for a replacement or refund if it is established that the product was damaged post-delivery to the customer. In such cases customer will be informed by South Port Retail or the brand about the investigation results within 10 working days.
Defective product received - Mobiles, Tablets and Wearables
In case the product is not working upon box opening or within 14 Days from the date of Phone Activation, visit Samsung Authorized Service Centre with the product, in original brand box, all inbox accessories and invoice.
The Samsung service Centre will check the product to your satisfaction. Post assessment, the product may be certified as DOA (Dead on Arrival) in compliance with Samsung's DOA terms* and warranty policy.
If the product is certified by the Service Centre as DOA, replacement will be re-shipped to Customer subject to product availability within 10 working days of certifying DOA.
In case of stock unavailability of the product, a refund will be initiated within 10 working days of certifying the DOA. It may take up to 7 days for refund credit to reflect into your account after the refund is initiated by South Port Retail
- Only functional defects will be covered.
- Network/Software related defects not covered.
- Box, Handset and all original accessories should be available.
- No sign of damage, tampering, water log or user defects.
- Feature related problem not covered which are not in Specifications.
- Defect must be re-produced in Service Center.
- DOA shall be not applicable for any defect in accessory.
Product not delivered as per delivery confirmation message
Report the issue to us within 24hrs of delivery confirmation message. You can do so by emailing us at firstname.lastname@example.org. You can also give us a call at 1800119777 (TOLL FREE) or WhatsApp us at 9899740474.